Refund policy

RETURN & REFUND POLICY:

Darkveil Watches – Return & Refund Policy

At Darkveil Watches, we stand by the quality of our products. Please read our policy carefully before requesting a refund.

30-Day Refund Window

We offer refunds within 30 days of delivery only.

If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund.

Eligibility for Refunds

Refunds are only approved if:

• The item arrives damaged, defective, or broken
• You provide clear proof of the issue (photos or video evidence)
• The issue is reported within 30 days of delivery

We do not accept refunds for:

• Change of mind
• Incorrect size ordered
• Minor variations in colour or appearance
• Normal wear and tear
• Orders where no valid proof is provided

Proof Requirement

All refund requests must include:

• Your order number
• Clear photo or video evidence of the issue
• A brief explanation of the problem

If sufficient proof is not provided, the refund request will be declined.

Refund Process

Once your request is reviewed and approved:

• Refunds will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.

We reserve the right to refuse any refund request that does not meet the above conditions.